Shipping & Delivery Policy

We normally dispatch all our orders within 24-48 hours of receiving the order. We deliver the products throughout the world using our logistic partner SHIPROCKET. Depending on the geographic location of the customer it may take about 3 to 12 working days to deliver the product to the customer’s door. The shipping time mentioned anywhere on the website are approximate and we cannot guarantee them. Customers are recommended to place an order early on if they have a deadline to meet. Apart from the shipping time, in case the product has to be tailored to meet the customer’s requirement, it shall need time for production, which varies from 15 days to 20 days depending on the production requirement and quantity ordered.

The following conditions are applicable for shipping International Orders.Shipping charges are added for international orders as applicable and shall differ from country to country and service providers.We will choose reputed Shipping Service providers / Courier companies such as DHL / FedEx / TNT / DTDC / ICL / First Flight / Professional Couriers, etc. We have special arrangements with a few providers for giving the best shipping price to our esteemed customers.nternational Shipping charges are actual charges collected by the 3rd Party.Express shipping charges would be additional and free shipping would not be applicable for express shipping requests.

Customers are responsible for providing Shipping details which should include Proper Name, address with City / State/ Country, Postal code, Land Marks if any, and also Telephone numbers with an alternate number to ensure proper delivery. Ares Systems Inc will make all efforts to deliver your purchased items in the minimum time possible, but we will not be responsible for any loss/damage due to natural calamities, accidents, or mistakes by the shipping service provider. Ares Systems Inc shall and cannot be liable for any damages/loss due to a lack of proper shipping information. At the time of delivery, if you are not available to receive the parcel, the courier company would get in touch with you to arrange for re-delivery or you can pick it up from their office location. In case you have provided the office address, due to security reasons products might get delivered at the security desk itself, so please make sure you (are aware of this) & check with the security desk. We do not take responsibility for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.

For international deliveries, please note that the courier company would bill any kind of customs or duties as applicable for the ordered items separately to the customer at the time of delivery which will depend on the rules and regulations of the country. The duties and taxes are not included in the price of the product. Please note that duties and taxes if any are to be borne by the customer only.

For any further clarifications or information please write to
support@exohivedigital.com